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REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please send email to bstartingsale@gmail.com stating your:
• Order number
• Product name
• Reason for return

2. Our customer service team will respond to your request within 24 hours.

3. Please return the item according to the address:
Name: ZeFeng Wu-XA
Address: 1760 Sulphur Spring Rd., Halethorpe, MD 21227
Tel:4102428880
and send us return proof in the form of the tracking number and a valid return receipt.

4. Once your return is received and inspected, we will email you and arrange an exchange or a refund within 30 days.After this, please note the refund times below:For credit card refunds, please allow between 10-20 business days for the transaction to process. For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.


Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bstartingsale@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bstartingsale@gmail.com and send your item to:

Name: ZeFeng Wu-XA
Address: 1760 Sulphur Spring Rd., Halethorpe, MD 21227
Tel:4102428880

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Name: ZeFeng Wu-XA
Address: 1760 Sulphur Spring Rd., Halethorpe, MD 21227
Tel:4102428880

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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